Thank you so much for the follow up on the rebate, in fact, I am very impressed with the attention to details by all the staff at Carolina Comfort Air. From the initial service call and service tech, the sales staff, installation crew, staff for financial assistance, post installation follow up by Justin (salesman), service staff for punch list, final building inspector meeting, and now your assistance for the energy rebate, I am totally impressed with the attention to details, level of communications, commitment to follow up, and addressing all the details through final closure of the process. I just retired from 50 years of working in the construction industry and have managed many sub contractors, but I have to state, Carolina Comfort Air has been far superior to any company I have ever managed or contracted. Not once, did I need to follow up on any one of the details or process, nor did I have to find out who had the ball, was the ball passed to someone else or who did I need to contact next. Carolina Comfort Air has a fabulous and has an impressive business model, with so much customer focus to make sure we are totally taken care of. This was sooo refreshing and surprising. Thank you and ALL the staff for a job well done. Keep up the good work.Ray R
I have a 3 car garage on our new house here in Valley End and Willie quoted a my split system AC for my little work shop. He was here mid July when it was in the 100 deg. heat. We discussed the shop and my need to cool just the one area of the shop or the whole 3 car garage when needed. I had a very similar layout and size shop in California and had a 28000 BTU AC unit there. It would freeze me out even on 100+ deg. days and I loved it as I could literally knock it down to 72 deg. in a half hour. I thought I wanted that same capability here in my new shop. Well, after Willie ran the calculations, he came up with a 1 ton unit which I believe is 12,000 BTU. I thought that was not going to do well, but I really didn't want to go larger with the extra cost of that. I thought I could make do with what was recommended. Well, he was right on target with my real needs and the system is working just fine. Since you were here and we got this system installed, I have got lots of work done. Many of those days were trying to cool the whole 3 car garage with the unit. If I started it first thing in the morning, and let it run all day it would work quite well. On the 100 deg. days, it would keep it at 78 deg, and with low humidity, that was working reasonably well. I was happy with that and my AC costs are much lower than a larger unit would be. On normal days, in the low 90's or less, I can keep the whole garage at 72 to 74 deg. That works well too. Now when it's in the 70's it will maintain what ever I set it for. I now have both cars in the garage at night if I like, and have my shop area pretty well laid out and things put away where I can find my tools again. That is a big deal for me. Today, it was cool enough in the morning that I turned it on in the heat mode to see what it would do. I was very impressed with it as after several minutes of warm up time, it was putting out a lot of heat even with the fan on high. I will be very happy with that this winter... and cool fall weather coming. Thanks for your expert advice on getting me the AC unit that I needed for the job. If I need any changes made, or other HVAC items come up I will be giving you a call. Thanks again for the good job you did!!!!!Gollnick Family, Hope Mills, NC
I want to thank Travis and your entire install team for a neat and professional install of my A/C system. Charles and his crew for installing condensing unit and air handler. I like the way he routed lines from condensing unit up high along floor joist to air handler, this provides easier access in crawlspace for maintenance. He also removed Schrader valves before soldering lines to condensing unit, this prevents premature leakage at these valves in the future. Duct work was installed neat and high off the ground. David and his helper fine tuning of the supply and return plenums, excellent job. The electrician also did a neat professional install. Thanks!Kelly Shores, Garner, NC
I wanted to take this opportunity to express my gratitude in the installation of my new Trane gas pack. First of all, I was very impressed with the way Travis conducted his inspection of my old gas pack. He looked under my house at the duct work, asked questions to determine our needs, and came back with a quote while still at my home. Second of all, I was very impressed when the crew came out to install the new unit. Terry (I assume was the team leader) immediately stuck his hand out and introduced himself and explained what their game plan was. The entire crew handled themselves very professionally, worked diligently, and was careful to clean up after the unit was installed. Terry took the time to go over the new thermostat with me to make sure I understood how it operated. I would gladly recommend your company to anyone who is in need of the services your company offers. Again, thanks.M Lynch, Garner, NC
Just wanted to thank Del and the folks at Carolina Comfort Air for such an outstanding, professional, timely, etc. job making repairs to our HVAC system. Everyone that I had contact with whether over the phone or in person could not have been any nicer. I will go to your Facebook and web site to recommend your company. I have already given recommendations to my coworkers. I would like to give special thanks to Del, Doyle, Chris and the 2 workers who came to our home on Thursday April 9. Sorry I can't remember the 2 workers names but they were very professional, clean, friendly and took time to show me the work when they had finished. Thanks again for an outstanding job. So nice to see that there are still good honest companies who value their customers and do quality work.K. Lane, Fuquay Varina, NC
I want to compliment you on the excellent service we received on the installation of our new Trane system. On Friday, February 27th, I contacted Carolina Comfort Air. My daughter's system had failed and there was no heat in the house. On short notice Travis Tart came to the house, inspected the system, and gave me a very fair quote to replace the heat and ac system. He said a replacement crew would be at the house on March 3rd between 8:00 and 8:30 AM. They actually arrived at 8:05 AM! The technicians were courteous and professional. They kept me informed of their progress; worked very hard all day; and completed their work by 4:30 PM. Travis came to the house and ensured I was satisfied with the installation. I am very satisfied! Thank you to Travis Tart and the entire Carolina Comfort Air Crew. They are true professionals who are dedicated to customer satisfaction.W. Miller, Clayton, NC
We wanted to comment on your technician Daniel DeRosa. The first thing he did upon entering our home was to remove his shoes, which is so respectful. After that we showed him where the equipment was and he was able to troubleshoot the problems quickly and thoroughly. Daniel has to be one your top techs the way he demonstrated his skills and above all Daniel has made us a Comfort Air customer and we will let other families in the Waterford Community aware of the excellent service provided by your staff!!M & P Sciandra, Leland, NC
We wanted to thank all your Employees for all of the hard work in replacing our "Dead" 17 yr. old heat pump. Everyone was very responsible, professional, and competent in their skill area.
We were told what the problem was and what the solutions were for us. Travis, our consultant, did not try to over sell us. He listened to our concerns and gave us our options. The replacement team (David, Wayne and Mario) did an excellent job of replacing out the heat pump. They were knowledgeable and explained their process to us. After the installation, I walked through the areas to look for any trash. It was completely clean.
We would highly recommend your company to anyone in need of your services. We are completely satisfied with your services. We are looking forward to many years of heating and cooling in an efficient manner.Fred and Susan Sharpe
Your installers, Carl & Wayne, came to our house exactly at 8 AM as scheduled and worked without a break until 9:15 PM.
Throughout they day , they were both courteous and professional. They took care of our possessions and cleaned up well after themselves. They completed the installation outdoors in total darkness. They finished the hook up of the compressor unit in a deluge of an extreme thunderstorm, working in the rain, in deep mud, with headlamps under broad umbrellas - and were cheerful to us until they were done, leaving a unit working as promised.
Your business is fortunate to have such employees.Gayle & Dennis Koffer
Thank you so much for everything. From the first initial call into your office to the diagnosis of the heat / air system, to the actual work, and finally the follow up and customer service your company has been exceptional. Most times people just want to complain and no one praises this is definitely praise. The workers worked in an attic over 100 degrees as the outside temp was about 94 degrees that day and I had no air for days. Then worked non stop to get the work done and I was very concerned for them but they were pleasant and thorough. You have an amazing team who was professional, polite, on-time and truly concerned about getting my issue fixed to my expectations and to a promised time line. I am in a profession where word of mouth and customer service is imperative and I will highly recommend your company and all the people who assisted me. Feel free to give my email or phone number as any reference as well. Thank you again! I appreciate all of youNatalie Martin
I just wanted to leave a comment about the nice service technician that came to our home today. Scott came to my house because we had a balance issue with the heat on my 2nd floor. It is a new home we have only been here for about 3 months. Scott was very pleasant, professional, and provided a lot of information to me regarding the importance of maintaining our units. After I discuss further with my husband we will decide about getting a maintenance plan with you all as I appreciate the knowledge that Scott has shared with me. He even took the time to sweep up the little tiny dried mud that he had left at my front door. Believe me he did not make a mess, but what he did was greatly appreciated. Especially since I had some other services done to my home this morning and those people did not sweep up their mess. Thank you for sending Scott to our home. I appreciate his time and service. I look forward to working with him again in the future for our maintenance needs.C. K. Dickerson, Knightdale, NC
I would like to say a big “Thank You” to Nathan Drown and the whole team at the Jacksonville office of Carolina Comfort Air who were involved with the recent replacement of our complete heat-pump system. At each stage of the process, they did what they said they would do at the time they said they would do it. Nathan explained the whole process up front, carefully laid-out our options, and did not try to push us into anything we did not need. The actual installation took a whole day, but Tim and Robert were friendly and cooperative, and worked until almost 11pm to overcome some issues that arose, and successfully complete the job that day. There were no last minute “add-ons” or cost surprises. I would not hesitate to recommend Carolina Comfort Air.Ian R
We would like to thank the Clayton staff for a job well done in assisting us with a new heating and cooling system for our home: Melissa Sledge for telling us about Carolina Comfort Air and what a great company they are; Lee for visiting our home, performing a thorough inspection and informing us of what was needed and would be provided; and, last but not least, Jason and Damian for doing a fine job of installing our new Trane system. They not only installed our new system, they did not leave until they were sure everything was performing as it should have been, and left the installation site neat and clean. It is obvious that Carolina Comfort Air is, indeed, a quality company with a focus on customer service. A sincere "Thank You" to the owners and leaders of CCA, as quality service always begins at the top of the leadership pyramid.Larry & Donna H, Wake Forest, NC
I just wanted to send a note of "thanks" for the exceptional service (and attitude) by your service tech Brett who performed a service check at my residence yesterday. He talked about customer service as a hallmark of your company and he certainly understands the model. All too often individuals are not recognized for their outstanding customer service. I hope that you will congratulate him on a job well done! Thank you.Richard W., Durham, N.C.
This is to inform you of how helpful and nice one of your employees, Kim, was to me and my mother over the last several years. A few years ago before we had to buy a new unit for our home and two more units for our rental houses. Kim was so nice and helpful. He has a warm and professional personality that my Mom and I appreciated. He really cares for his customers and is dedicated to his employer in doing a good job. We just wanted to show our appreciation to him and your company. I'm also writing to express our appreciation for Lee Gately's kindess, helpfulness and most of all for being so professional in selling us two units for our rental houses. Lee took the time to answer all my questions and concerns. He made such a great impression and his personality is perfect for his line of work. I ran a business for over 23 years and my employees at time hurt or helped me. Everybody is not cut out to work with people but Lee is. We always here what someone does wrong but we also need to hear what one does good. We appreciate Lee and Carolina Comfort Air for what you did.Marilyn & Lucille Baker, Raleigh, NC
I have been in the field working in Garrison S/D the past week and a half while Sean was on vacation. I just wanted you to know how great of a job Holly did for me. She followed up with everything I asked and stayed in constant communication. I am not used to this with all the of the contractors we work with and it was very refreshing.Ryan R, Area Builder Manager
We want to compliment Wayne, the tech from Your Fayetteville office, for the outstanding service he provided Sunday afternoon. He fixed our upstairs thermostat quickly, and represented your company very well with his friendly and professional demeanor. Great job!!Wes M., Spring Lake, NC
Last week I was without air conditioning and I called Carolina Comfort Air and almost immediately they had someone on the way. A very courteous man named Scott kept me informed where he was on the route and when he'd arrive. I had explained my situation, that I'd had several workers in my home the day before, and I think he thought about possibilities for the problem all the way to my house. First thing he did was check in the attic and the door to the unit had been left off. He was very pleasant and professional and helpful. You have a good one there! Thanks Scott for a good job!Nancy Bower, Raleigh, NC
"One of my units stop cooling and I immediately called Carolina Comfort Air...This occurred over the holiday weekend and Kim got to us within 24 hours. He did us a great service by providing a temporary fix to get us through the weekend...On Tuesday, which was the next business day, I called customer service and Carol did a great job of ordering the parts and coordinating the repair technicians...Once the parts were available, Scott and Allen got our air running in no time...Thank you guys and gal for all you did in the heat of the night"K Chavis, Clayton, NC
"Hank Richard from Carolina Comfort Air came out and met with me today, and I can’t thank him enough for the time he spent at the house and the information he gave me. Even though we did not find the source of the odor, he willingly checked many things at the house and also went under the house, took humidity readings, and took the time to explain the “Fresh Air” process inside an Energy Star home. I appreciate his professionalism and willingness to share his knowledge with me about my house. Carolina Comfort Air is a great choice of subcontractor by your building company and I plan to use them to service my system going forward. Today’s meeting was much different than my meeting with the plumber from a few weeks ago who was here for about 5 minutes. Thank you Hank for your time and patience today."Denise, FMI Corporation
Thank you, Nathan. You certainly answered every question that we could even think about asking. Your experience, knowledge, and confidence in the Trane Product and its installation put to rest any concerns there.Becky Venters, Jacksonville HVAC Quote
"Your company just completed an upgrade at our home. We purchased a new Trane Packaged Unit and had all new ductwork installed. First let us say - Job Well Done! And secondly, congratulations on a team of employees who represent your company very well. You should be proud of them. We decided to get estimates from about a dozen vendors when we started shopping for a new heat pump. Our existing unit was 15+ years old and we did not want to have it quit in the midst of any upcoming summer heat wave. We met with 8 vendor representatives before we met with Travis Tart. After speaking with him, we were absolutely satisfied we had found the vendor with whom we wanted to do business. The day of the install, Travis came out with Joe, Mike and Eric. They were neat, professional and courteous. They worked diligently and got a large percentage of the project completed on the first day. On the second day, Al and James completed the job and worked with the electricians to do the wiring hook-ups. Both Al and James were knowledgeable and proficient. They all did an excellent job. Throughout the project, we were always able to ask any one of your employees a question and receive an immediate answer. Travis is outstanding. He brings an up-from-the-ground expertise with him to the job. He is thorough and exacting. All promises made were fulfilled. Thanks for a great experience. We will definitely recommend your company to anyone needing HVAC Installation or Upgrade."Russell & Peggy Tate, Goldsboro, NC
"I wanted to let you know what a great job Eric did at my house last week. He did the performance service for both units. Eric was so professional and polite, very efficient and explained everything so I could understand it. He was very knowledgeable and answered all of my questions. He checked everything and was very detailed but quick and made sure I knew where he was and what he was doing. Tressa scheduled the appointment and called to confirm and everything was exactly on schedule. I’ve already told my neighbors that they need to call you. Thanks again!"Jill Riley, Fayetteville NC
"I just wanted to send you a quick email to say thank you – everyone that I work with from Carolina Comfort Air is so pleasant and easy to work with. It makes my job a lot easier. Rebecca and Marie are awesome!! The service guy (how awful I can’t remember his name) that is going to fix my dryer vent today is so nice and has kept me in the loop since Friday, which was a really quick response time! I know that everyone usually focuses on the negative (not that there is any with y’all) so I just wanted to say thanks for being the most pleasant and professional company that I deal with."Erin Buchanan, Caviness and Cates, Fayetteville NC
"We would like to say how professional and friendly the guys were who installed our unit. Namely the Nathan Drown group. Thanks guys for such a wonderful job!!!"Ed Calvery , Wilmington, NC