We have too… which is why we want to educate our customers on the purpose of these fees.
Even the most handy, Do-It-Yourself homeowners find that solving their own heating and cooling needs ends up being a daunting task. Inexperienced individuals risk their system being further damaged and in some cases, risk injury. A Diagnostic Fee is charged to compensate for the technician’s expertise and time spent accurately locating the root of the problem.
Okay… so why pay the fee?
When your HVAC is serviced by a Carolina Comfort Air professional, you can rest assured, knowing your system is receiving the best in quality and care. Our licensed and trained technicians are NATE certified and demonstrate commitment to customer satisfaction and HVAC expertise. Carolina Comfort Air professionals have also been certified by the Environmental Protection Agency, deemed as knowledgeable and capable to work on HVAC systems of all types.
After your system is diagnosed, you pay for the technician’s service, time and expert opinion. Trained technicians have the knowledge and tools to repair your HVAC, as well as provide you with recommendations for the best course of action moving forward.
The Bottom Line…
Your HVAC will last longer and perform better if it’s maintained by a professional. An HVAC expert can accurately diagnose your system and give you a fair quote for repairs. So… What’s the ultimate benefit of paying a Diagnostic Fee? Peace of Mind.