#1 Heat Pump Company

Frequently Asked Questions

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 17.

Why do I need a preventative maintenance plan?

Your heating and cooling systems work incredibly hard to perform their functions. The constant stopping, starting and general operation can wear down any machine. Proper care and maintenance help to keep these systems in optimum condition and ward off malfunction. By scheduling regular maintenance, you can maximize the life of your heating and cooling units and guard against many common equipment failures. Preventive maintenance inspections performed in spring for your AC and fall for your heater can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. Regular maintenance will ensure maximum efficiency and prevent other problems.

What type of filter should I use? How often should I replace it?

Standard filters work to keep your system and its ductwork clean, but they can only do so much to improve indoor air quality. A media air cleaner does a much better job of trapping small particles. It rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times more effectively than a standard filter. Upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, you should clean them once a month during periods of heavy use.

What is a diagnostic fee? Why do I have to pay it?

A Diagnostic Fee is the break-even cost we have to come out and diagnose any problem you may be having with your residential or light commercial HVAC system. Carolina Comfort Air itemizes the diagnostic fee in order to be upfront and transparent about the true costs of our service, instead of hiding fees by charging more for parts and labor like other companies. Our diagnostic fee covers the time it takes to get to your home or business, gas, auto insurance, liability insurance, and a portion of time it takes to evaluate your HVAC problem.

What payment methods are accepted?

• ACH to homeowner’s bank account
• Personal check (homeowner receives two bills. One for financed items. One for the service plan.