Nexia™ Diagnostics

Nexia™ Diagnostics is the remote HVAC monitoring system that detects breakdowns before they happen.

Remote Monitoring Powered by Nexia™ Diagnostics

Nexia™ Diagnostics is a remote HVAC monitoring system that prevents breakdowns and alerts before minor issues turn into major repairs. Nexia™ Diagnostics works in conjunction with Trane’s Wi-Fi-enabled thermostats to send real-time HVAC performance data to Carolina Comfort Air. Our technicians remotely monitor and diagnose system issues, alert you of any concerns, and can often troubleshoot without an on-site service call, saving you time and money.

Remote System Diagnosis
System Malfunction Alerts & Maintenance Reminders
Reduce System Downtime, On-Site Service Calls, and Repair Expenses

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Upgrade Your Home With Nexia™ Diagnostics

How Does Nexia™ Diagnostics Work?

Install a Trane Wi-Fi thermostat
Set up your free Nexia account
Connect thermostat to Nexia account
Opt-in to allow Carolina Comfort Air to perform remote diagnostics
Sit back, relax, and leave the rest to us

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Nexia™ Diagnostics Benefits

Homeowner Alerts
Our technicians will contact you if we detect system malfunction and for routine maintenance reminders.
Remote System Diagnosis
With remote diagnosis, our technicians know what is needed in the event of an on-site service call, saving you time and money. Oftentimes, we are able to troubleshoot without an in-person visit.
Preventative Care
Detect issues before they arise to reduce system downtime and save money on costly repairs.

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Trane Wi-Fi Enabled Thermostats with Nexia™ Diagnostics

By the time you notice a problem with your heating and cooling system, the damage has likely already been done. Safeguard your HVAC system with Nexia™ Diagnostics, the advanced warning system your heating and cooling system needs to prevent breakdowns before they happen. With your approval and a Nexia-enabled Trane thermostat, Nexia™ Diagnostics allows your preferred heating and air conditioning dealer, Carolina Comfort Air, to remotely monitor your equipment so problems are stopped before they become emergencies. The diagnostic features work in conjunction with Trane’s Wi-Fi-enabled thermostats to send real-time HVAC system performance data to our team, including system malfunction alerts, routine maintenance reminders, and potential warnings signs. Our Trane Certified Technicians will then contact you the homeowner to address the situation at hand immediately.

Carolina Comfort Air will have all the necessary information to determine an accurate course of action quicker than ever, from anywhere. If a service call is necessary, our technicians may already know what is needed, saving you and your system valuable time. Often times our technicians are able to diagnose and fix issues remotely, without the need for an on-site service call.