Trane Consumer Relations
We understand how a part failure on your HVAC system can make life uncomfortable for our homeowners. While we are the installing and/or servicing contractor, we did not manufacture the system. We do work with Trane to obtain the part under warranty however the end user is responsible for Labor and Refrigerant fees that can add up quickly.
If you’d like to discuss your issue with Trane, you can reach out to the Consumer Relations Division at 888-232-5290. As long as your system is still covered by a Trane Parts Warranty, they will open a case for Labor Reimbursement Consideration due to a part failure and provide with you a Case ID Number. While any compensation is not guaranteed, and not a full reimbursement if approved, opening the case will help Trane track customer experience to help improve their product offerings.
As your Service Provider, we can assist with compiling the service history to your home by our TEAM! While we have no hard data on our involvement helping, we want to help our clients through the process.
Once you have obtained a Trane CaseID, simply give our office a call, or complete an online contact form, to relay your Case ID to our Service Dispatch Manager. We will begin compiling the invoices and once the repair is completed, and paid in full, we will get everything over the Trane with you copied on the email. Once they receive your information, we’ll forward you the auto reply from them showing receipt of the information.
Once you have received the confirmation forward from Trane, please keep a check on your email for additional communication from Trane. You must reply that you are in agreement of the case review before it is escalated up to the next level for review.
Once they have reviewed the service history, they will reach out to you with their decision and an offer if they approve your case for partial reimbursement. Upon acceptance of their offer, you will be required to sign some paperwork and return to Trane as any Labor Reimbursement is a one time, for the life of the system, offering.
PLEASE NOTE – CCA cannot open a case on behalf of the homeowner, nor take any action on the case other than providing the service history from our TEAM!