“We would like to say how professional and friendly the guys were who installed our unit. Namely the Nathan Drown group. Thanks guys for such a wonderful job!!!”
“I just wanted to send you a quick email to say thank you – everyone that I work with from Carolina Comfort Air is so pleasant and easy to work with. It makes my job a lot easier. Rebecca and Marie are awesome!! The service guy (how awful I can’t remember his name) that is going to fix my dryer vent today is so nice and has kept me in the loop since Friday, which was a really quick response time! I know that everyone usually focuses on the negative (not that there is any with y’all) so I just wanted to say thanks for being the most pleasant and professional company that I deal with.”
I wanted to let you know what a great job Eric did at my house last week. He did the performance service for both units. Eric was so professional and polite,very efficient and explained everything so I could understand it. He was very knowledgeable and answered all of my questions. He checked everything and was very detailed but quick and made sure I knew where he was and what he was doing.
Tressa scheduled the appointment and called to confirm and everything was exactly on schedule.
I’ve already told my neighbors that they need to call you. Thanks again!
“Your company just completed an upgrade at our home. We purchased a new Trane Packaged Unit and had all new ductwork installed. First let us say – Job Well Done! And secondly, congratulations on a team of employees who represent your company very well. You should be proud of them.
We decided to get estimates from about a dozen vendors when we started shopping for a new heat pump. Our existing unit was 15+ years old and we did not want to have it quit in the midst of any upcoming summer heat wave. We met with 8 vendor representatives before we met with Travis Tart. After speaking with him, we were absolutely satisfied we had found the vendor with whom we wanted to do business.
The day of the install, Travis came out with Joe, Mike and Eric. They were neat, professional and courteous. They worked diligently and got a large percentage of the project completed on the first day.& On the second day, Al and James completed the job and worked with the electricians to do the wiring hook-ups. Both Al and James were knowledgeable and proficient. They all did an excellent job. Throughout the project, we were always able to ask any one of your employees a question and receive an immediate answer. Travis is outstanding. He brings an up-from-the-ground expertise with him to the job. He is thorough and exacting. All promises made were fulfilled.
Thanks for a great experience. We will definitely recommend your company to anyone needing HVAC Installation or Upgrade.”
Thank you, Nathan. You certainly answered every question that we could even think about asking. Your experience, knowledge, and confidence in the Trane Product and its installation put to rest any concerns there.
“Hank Richard from Carolina Comfort Air came out and met with me today, and I can’t thank him enough for the time he spent at the house and the information he gave me. Even though we did not find the source of the odor, he willingly checked many things at the house and also went under the house, took humidity readings, and took the time to explain the “Fresh Air” process inside an Energy Star home. I appreciate his professionalism and willingness to share his knowledge with me about my house. Carolina Comfort Air is a great choice of subcontractor by your building company and I plan to use them to service my system going forward.Today’s meeting was much different than my meeting with the plumber from a few weeks ago who was here for about 5 minutes. Thank you Hank for your time & and patience today.”