I wanted to take a moment to recognize the work that was done to our house this week. As you may know, the project on our house was scheduled to take an entire week, as there was a lot of prep work needed to be done (with removing two old systems) prior to installing the new one. To say that our home has some unique requirements would be an understatement. They ran into many obstacles and had to crawl into some very difficult spaces. To top off everything, the workers are here today working through freezing rain conditions, on the day of your company’s Christmas party.
While we do not often go out of our way to recognize work that has been done to our home, we wanted to make sure that we recognized everyone that has been involved in this process. From the very beginning when we worked with Willie, Barry and his helpers (Alan and Sebastian) that have been out here every day, and all of those who showed up here yesterday to make sure everything was getting hone (including the electrician Jason and his crew), we cannot thank them enough. Everyone has been great to work with, and have gone out of their way to assist in any way that they could. They also helped us out by pointing out unknown issues that were under the house that required a plumber to ensure we prevented long term water damage. Each and every employee has gone above and beyond.
This was a significant investment for us, but we are happy that we decided to have Carolina Comfort Air take on this project, and we would be more than happy to recommend them to others.
I would like to take this opportunity to commend Tech Allen. He is a knowledgeable, competent, totally professional individual. Tech Allen has been in my home on numerous occasions and he is tenacious in solving a problem. His knowledge of the system is amazing. He does not stop until the problem is remedied. He is the only Tech that I permit into my home to fix any and all problems. Once he does it, I know there will be no repetition.
Carolina Air should be proud to have Tech Allen as their employee and representative. He is a total asset to your organization.
I want to report to you how awesome the initial encounter with the scheduling lady on the phone was (she called me within 3 mins of my email and before 7:30 AM…. to the couple of young men you sent to service our A/C unit. And we didn’t have a contract between us or have ever had service done by your company!!! It is refreshing to encounter such excited, caring, and motivating individuals as you employ. From introducing themselves, the young men were courteousness, and just down right getting their hands dirty. I dunno if they saw this unit as a ‘challenge’ or these are just the type of employees you had. The both of them were kind and spent time with attention to every little detail. They cleaned both the inside unit and outside unit with a fine tooth comb BEFORE even suggesting we were low on freon. They appeared to want to save us money….just in case the unit only needed a clean. They pointed out a capacitor wasn’t up to it’s peak performance (and I would rather have the unit repaired right than having to have someone come back out in a short period)….to ensuring we were educated on how to care for the inside and outside unit. What surprised me was that they didn’t rush. They stayed here until way after 5:00PM to ensure the unit was fixed and didn’t freeze up again. And they cleaned up their equipment and the area.
If you would take a moment in your day to day tasks….would you please let them know how pleased we were with them as well as we are pleased with Carolina Comfort Air. Lastly? Both my wife and I talked about it, after we asked the two young men, and we are interested in learning more about an annual or semi-annual maintenance plan offered by you. If you would please send us the information it would be appreciated. We aren’t quite ready for the ‘Trane’ yet to stop at our house….LOL!